Frequently Asked Questions
How long does an order take to ship?
Orders normally take 3-5 Business days to process. This processing time may increase due to holidays, special occasions, weather and daily order volumes. Please expect a higher processing time for high volume items due to order influx and volume. Expect a 7-14 business day increase with high ordered items. Viral and popular items may take additional time to print and process. We ship every single order so rest assured, it’s coming as quickly as possible. (Please remember: We are a small family owned business. Not Amazon. If you want low quality Chinese merch that ships in 1 day, go shop Amazon.)
Once you receive a shipment email/text, please allow an additional 3-5 business days to receive your order. We are not responsible for USPS/Carrier/weather delays. Please visit our process and shipping page for more information: https://americannation.com/pages/processing-shipping
Are you Made in America?
We print, handle, and design all products in America. Our garments are made in Honduras with American product - Gildan Softstyle Garments (for the time being.) We plan to launch our Fully Made in America line in the next year.
“The cotton is spun in Gildan's United States plants (located mostly in North Carolina and in Georgia). The yarn or spun cotton is shipped to Gildan's textile factories in Honduras and the Dominican Republic, where it is knit, dyed (colored), finished, and cut into fabric parts for sewing.“ via Gildan
What is your Return/Refund/Exchange Policy?
We are not able to cancel an order after 24 hours of creation. Please send an email via the contact us tab to request cancellation before the 24 hour window. After the 24 hour window, your order is accounted for and has been assigned a blank stock item and begins the printing process.
If you are not satisfied with your order, We will fully process a refund within reason. If there is an issue with your order due to user error, or user damage we will void any refund policies. (We are red blooded, grown Americans that are not supportive of the Participation Trophy attitude. The customer is not always right. If you’re being unreasonable because you f***ed up. We will tell you “you f***ed up.”)
If you received a defective or wrong item, we will shoot you a replacement at no charge. If a refund is requested; please return your item(s) in its original packaging, unworn to the shipping address on the original shipment label. You must also email our customer service team (Contact Us Tab or info@americannation.com) with appropriate photos and notification of an issue. Once we receive the defective or damaged item, we will process a full refund to the original payment avenue provided with your order. We do not cover return shipping costs.
If the instructions above are not followed, we will void any refund policies.
Do you offer wholesale or custom bulk orders for companies?
If you’re interested in placing a Bulk Order (10 Shirt Minimum) of a design we offer, please email Info@AmericanNation.com
If you are a company looking to print custom shirts (36 Shirt Minimum) please email your logos and appropriate placements to Info@AmericanNation.com for a quote.
